New Zealand Certificate in Business (Administration and Technology) (Level 3)

This qualification is perfect for people new to the workforce or in need of a refresher on basic administration tools and processes. Graduates will be able to operate business technologies and perform a range of administrative tasks. This will build skills and knowledge to work in a wide range of supervised general office administration roles including receptionists, office support, frontline customer service and data entry operators.

Improve efficiency and boost business performance

Administration is an often-underestimated part of business operations that plays a key role in keeping things ticking over smoothly without delays. Ignite Colleges can help empower your staff to progress their knowledge from practical business fundamentals through to skills in critical thinking and interpersonal understanding. We can show you how to wrap this development solution around daily responsibilities to ensure your team is maximising its productivity while upskilling.

What are the benefits?

For the LEARNER

• Improved skills in problem-solving and decision making
• Communication skills developed to build relationships across the business

For the EMPLOYER

• Improved customer engagement and customer service
• Improved processes and systems, lifting operational performance

Partnering with Ignite Colleges

Building high performing teams is what it’s all about. Ignite partners with organisations to create programmes that recognise their needs, fill gaps in skill sets and meet their industry requirements and timelines.

We can work with you to review your current practices (including induction, in-house, on-the-job and external training programmes) to map where your training systems and national requirements overlap. Once this is established, we can help to align your current training programmes with the national standards, so your team can achieve formal recognition for their training and knowledge.

At Ignite Colleges, our focus is to build New Zealand’s workplace capability. We help organisations and their staff grow competencies, improve performance, and build leadership capabilities. After decades in the industry, we know about effective workplace learning.

How are the qualifications achieved?

Alignment

Ignite Colleges can evaluate your in-house training and workplace practices to see if what you already do meets the requirements of a qualification. If they don’t quite measure up, we can work with you to fill those gaps and achieve the qualification.

Alignments are only suitable for large groups of individuals. Alignments are available for the New Zealand Certificate in Business (Administration and Technology) (Level 3), the New Zealand Certificate in Business (Administration and Technology) (Level 4) and the New Zealand Diploma in Business (Level 5) with the Administration and Technology strand.

Assessment Resources

Ignite Colleges can provide assessment resources to use in conjunction with the training your organisation is providing. Assessment resources are available for the New Zealand Certificate in Business (Administration and Technology) (Level 3) and the New Zealand Certificate in Business (Administration and Technology) (Level 4).

How’s it done?

There are modules to be completed by the learner (four modules for Level 3 and three modules for Level 4) learners complete workbooks and provide evidence.
Each Module is verified by their manager. The manager completes attestation statements and confirms that the work is the learner’s. The modules are sent to an external assessor to assess that the evidence provided meets the required outcomes.

Ready to get started?

The team at Ignite Colleges are happy to discuss your needs, the wide range of solutions we have available and how we can empower you to reach your business goals.

Give us a call at 0800 200 345 or email us at support@ignitecolleges.ac.nz for more information.

How does training with Ignite Colleges work?

We work with businesses like yours to map out where weaknesses in skill sets lie, and how training can be used strengthen them. Our account managers will then work with you to select the right training programmes (and if required, customise them) to suit your needs.

Once a programme is chosen our team helps you to set up and embed the training programmes in your organisation, so that they work seamlessly with the daily activities of your staff, and with minimal disruption.

Ignite Colleges training programmes and course materials are developed in consultation with industry representatives to ensure they are relevant and can drive consistent performance and growth in your organisation.

What are alignments and how do they work?

If your company already has strong internal training, alignment could be a great option. An alignment involves an assessment specialist looking at a company’s induction programmes, training and structured learning and mapping this to the competencies needed to gain a National/New Zealand qualification.

The assessment specialist may then recommend a supplementary assessment resource to fill any specific assessment gaps needed to ensure that staff can obtain the formal recognition they deserve. This tool relies on great support by managers/team leaders through verification (they would be fully supported by Ignite Colleges through training to obtain the necessary skills to do this).

What are the differences between unit standards, credits, qualifications and certificates?

Nationally recognised qualifications are made up by a number of unit standards, which are set at different levels. The level of the unit standard indicates its degree of difficulty. This allows people entering into a qualification to start at a lower level, with easier to achieve unit standards, and work their way up to the higher levels as their knowledge grows with training.

When a trainee completes a unit standard, they earn credits for that particular unit. Once all the required credits have been achieved for that qualification, the trainee will be awarded either a National Certificate or a New Zealand Certificate.

Note: NZQA has reviewed its qualification systems and decided to update it to meet changing industry and technology needs. As a result, the old National Certificates are being phased out and replaced with New Zealand Certificates which are the updated versions of the old qualifications.

How do assessments work?

Learners are assessed towards the end of their training to make sure they’ve gained the key knowledge/competencies they need to meet the nationally recognised standards.

Assessments can be carried out in the workplace by trained and registered workplace assessors, or through accredited training providers. Ignite Colleges can assist with sourcing registered assessors or in training up your internal staff so that they can carry out the assessments in-house.

What support is available once we’ve signed up?

The support from Ignite Colleges doesn’t just stop once your company is setup with a training programme or aligned to a national standard. We offer a wide range of resources, tools and dedicated staff to advise and support you on a continuing basis.

What are the benefits of training staff to national standards?

Helping your staff to receive national recognition for the skills and training they do in their everyday work is something that pays for itself in no time at all. Here’s why:

• It ensures consistency in training, so that regardless of the trainer, your staff are learning the key information they need to succeed in their roles.
• It ensures consistency in performance as everyone receives the same level of training and ends up with a similar level of expert knowledge.
• It reduces error rates and re-work, which saves your business money and protects your brand name.
• It reduces staff turnover rates as staff feel more valued and are more engaged. Lower turnover rates protect organisational knowledge and reduce recruitment and training costs. It also helps to boost morale and improve company culture.