New Zealand Certificate in Business (First Line Management) (Level 4)

Level 4
  • Course Information
  • FAQs

This qualification is a great professional development option for both experienced and aspiring managers. It teaches managers the skills they need to draw out the best in their teams, to communicate effectively with stakeholders and how to create culturally inclusive environments. Graduates will have the skills and knowledge to manage effective teams when employed in first line management roles.

New Zealand Certificate in Business (First Line Management) - Study at Ignite

Improve efficiency and boost business performance

Successful businesses have one thing in common and that’s great leaders. If your business has good managers that are trained to build effective teams and manage processes well, then your business will have the capacity to thrive and grow. Your managers set the tone for your business. They determine how your teams perform and influence key decisions. Skills can help you equip your managers with the knowledge, techniques and tools they need to drive growth and organisational success.

What are the benefits?


  • Increased confidence in their role as a manager with the skills to motivate and lead others
  • More consistent and focused management practice
  • Equipped with skills to be more proactive in working with staff to achieve results


  • Growth in staff engagement and development achieved
  • Better stakeholder and client relationships, due to more efficient operations
  • Improved risk and opportunity management

Partnering with Ignite Colleges

Building high performing teams is what it’s all about. Ignite partners with organisations to create programmes that recognise their needs, fill gaps in skill sets and meet their industry requirements and timelines.

We can work with you to review your current practices (including induction, in-house, on-the-job and external training programmes) to map where your training systems and national requirements overlap. Once this is established, we can help to align your current training programmes with the national standards, so your team can achieve formal recognition for their training and knowledge.

At Ignite Colleges, our focus is to build New Zealand’s workplace capability. We help organisations and their staff grow competencies, improve performance, and build leadership capabilities. After decades in the industry, we know about effective workplace learning.

How are the qualifications achieved?


Ignite Colleges can evaluate your in-house training and workplace practices to see if what you already do meets the requirements of a qualification. If they don’t quite measure up, we can work with you to fill those gaps and achieve the qualification. Alignments are only suitable for large groups of individuals. Alignments are available for the New Zealand Certificate in Business (Introduction to Team Leadership) (Level 3), the New Zealand Certificate in Business (First Line Management) (Level 4), and the New Zealand Diploma in Business (Level 5) with the Leadership and Management strand.

Assessment Resources

Ignite Colleges can provide assessment resources to use in conjunction with the training your organisation is providing. Assessment resources are available for the New Zealand Certificate in Business (Introduction to Team Leadership) (Level 3) and the New Zealand Certificate in Business (First Line Management) (Level 4).

How’s it done?

We use a Skills Assessment Resource model that relies on the learner to answer assessment questions and gather evidence from their day to day workplace practice to highlight their competency.

This model also requires the learner’s manager to confirm competency by way of observational exercises or attestation statements. Attestation statements are paragraphs that capture how their team member demonstrates a specific competency as part of their business as usual practice. It will also require the manager to endorse that the evidence that their team member is providing is their own work.

Once complete, the Assessment Resources are sent to an external assessor for assessment. The external assessor will provide ongoing support and encouragement throughout the learning journey. They will provide the assessment resources and be available to answer any questions the learner or their manager may have around the assessment questions and evidence requirements.

This delivery method acknowledges how much you value your staff’s contribution to the business and recognises their value but it also enables their manager to recognise where some potential gaps in knowledge may exist and address these. We will work with you to ensure an effortless integration into your existing workplace practices while at the same time adding benefit and value to your team, their manager and your organisation.

Ready to get started?

The team at Ignite Colleges are happy to discuss your needs, the wide range of solutions we have available and how we can empower you to reach your business goals.

Give us a call at 0800 200 345 or email us at for more information.

Important update: Business (First Line Management) training moving to Ignite

As you will be aware the Reform of Vocational Education (ROVE) is well underway. This means that Skills is transitioning arranging training activity to a variety of organisations called ‘Receiving Organisations’. Arranging Training means the provision of on-job and off-job training and support. We can now confirm that as of 1 September 2022, the arranging training activities related to Real Estate will move to Ignite.

What does this mean for you?

From 1 September 2022, the arranging, supporting and assessing work-based learning (apprenticeships, traineeships and micro-credentials) in respect of the programme you are registered to assess will transfer from Skills to Ignite.

Changes we are making behind the scenes

From 26 - 31 August 2022, we are implementing ‘read only’ to our systems. This means that no changes can be made to these systems during that period. Learners won’t be able to access learning materials or assessments. You can still send through any completed assessments / credits to up until 30 September 2022. Ignite will be in touch with you before then to provide you their contact details.

What happens to my information that Skills holds

Your status as a Registered Assessor and assessing scope will automatically be transferred as part of the arrangement agreed between Ignite and Skills. To ensure a smooth transition for everyone involved, the information Skills holds about you will be transferred to Ignite.

How does training with Ignite Colleges work?

We work with businesses like yours to map out where weaknesses in skill sets lie, and how training can be used strengthen them. Our account managers will then work with you to select the right training programmes (and if required, customise them) to suit your needs.

Once a programme is chosen our team helps you to set up and embed the training programmes in your organisation, so that they work seamlessly with the daily activities of your staff, and with minimal disruption.

Ignite Colleges training programmes and course materials are developed in consultation with industry representatives to ensure they are relevant and can drive consistent performance and growth in your organisation.

What are alignments and how do they work?

If your company already has strong internal training, alignment could be a great option. An alignment involves an assessment specialist looking at a company’s induction programmes, training and structured learning and mapping this to the competencies needed to gain a National/New Zealand qualification.

The assessment specialist may then recommend a supplementary assessment resource to fill any specific assessment gaps needed to ensure that staff can obtain the formal recognition they deserve. This tool relies on great support by managers/team leaders through verification (they would be fully supported by Ignite Colleges through training to obtain the necessary skills to do this).

What are the differences between unit standards, credits, qualifications and certificates?

Nationally recognised qualifications are made up by a number of unit standards, which are set at different levels. The level of the unit standard indicates its degree of difficulty. This allows people entering into a qualification to start at a lower level, with easier to achieve unit standards, and work their way up to the higher levels as their knowledge grows with training.

When a trainee completes a unit standard, they earn credits for that particular unit. Once all the required credits have been achieved for that qualification, the trainee will be awarded either a National Certificate or a New Zealand Certificate.

Note: NZQA has reviewed its qualification systems and decided to update it to meet changing industry and technology needs. As a result, the old National Certificates are being phased out and replaced with New Zealand Certificates which are the updated versions of the old qualifications.

How do assessments work?

Learners are assessed towards the end of their training to make sure they’ve gained the key knowledge/competencies they need to meet the nationally recognised standards.

Assessments can be carried out in the workplace by trained and registered workplace assessors, or through accredited training providers. Ignite Colleges can assist with sourcing registered assessors or in training up your internal staff so that they can carry out the assessments in-house.

What support is available once we’ve signed up?

The support from Ignite Colleges doesn’t just stop once your company is setup with a training programme or aligned to a national standard. We offer a wide range of resources, tools and dedicated staff to advise and support you on a continuing basis.

What are the benefits of training staff to national standards?

Helping your staff to receive national recognition for the skills and training they do in their everyday work is something that pays for itself in no time at all. Here’s why:

  • It ensures consistency in training, so that regardless of the trainer, your staff are learning the key information they need to succeed in their roles.
  • It ensures consistency in performance as everyone receives the same level of training and ends up with a similar level of expert knowledge.
  • It reduces error rates and re-work, which saves your business money and protects your brand name.
  • It reduces staff turnover rates as staff feel more valued and are more engaged. Lower turnover rates protect organisational knowledge and reduce recruitment and training costs. It also helps to boost morale and improve company culture.

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