This certificate is designed for people working in, or intending to work in, a credit control role. People credited with this qualification are able to perform elementary skills within credit control such as determining an applicant’s suitability for credit; administering the financial collection process; using telephone techniques for debt collection; administering credit control and understanding legislation relevant to credit control.
Improve cash flow and drive career growth.
Credit management and administration are not easy tasks. Your staff need to have a strong understanding of compliance obligations and laws, as well as have a solid track record without errors.
Staff who analyse client histories, approve clients to receive credit, prepare financial reports, and follow up on disputes, carry a lot of responsibility on their shoulders. They have a direct effect on the bottom line of your business, they deal closely with a wide range of your clients and if your firm is audited, their work is always put under the microscope. Having the right people with the right training is important. It’s that simple.
Having staff with formal credit management and/or administration training in your business will:
- Increase the speed and efficiency in which money can be bought back into the business.
- Give your staff the communication and customer service skills they need to improve cash flow and maintain customer relations.
- Ensures the creating of policies and procedures is done properly and in keeping with the law.
Customised Training Programmes
Ignite Colleges can work with your organisation to adapt our qualifications to suit your individual needs. Just give us a call and we’ll walk you through your options.
Get your staff trained with skills and techniques they need to keep cash flow coming in, your creditors up to date and your firm on good terms with your clients. Our training programmes cover what your staff need to know to keep your business running smoothly.
Key Learning Outcomes
Graduates of this qualification will be able to:
- Demonstrate knowledge of legal concepts and other legislation applicable to credit administration, credit control and credit (repossessions)
- Apply credit application processes including demonstration of knowledge of credit policy and credit approval authorities required to administer credit control
- Apply the debt collection process and, prepare for and carry out debt collection using telephone and written communication
Demonstrate understanding of disputes claim and resolution processes
Ready to get started?
The team at Ignite Colleges are happy to discuss your needs, the wide range of solutions we have available and how we can empower you to reach your business goals.
Give us a call at 0800 200 345 or email us at email@example.com for more information.
Important update: Credit Administration training moving to Ignite
As you will be aware the Reform of Vocational Education (ROVE) is well underway. This means that Skills is transitioning arranging training activity to a variety of organisations called ‘Receiving Organisations’. Arranging Training means the provision of on-job and off-job training and support. We can now confirm that as of 1 September 2022, the arranging training activities related to Real Estate will move to Ignite.
What does this mean for you?
From 1 September 2022, the arranging, supporting and assessing work-based learning (apprenticeships, traineeships and micro-credentials) in respect of the programme you are registered to assess will transfer from Skills to Ignite.
Changes we are making behind the scenes
From 26 - 31 August 2022, we are implementing ‘read only’ to our systems. This means that no changes can be made to these systems during that period. Learners won’t be able to access learning materials or assessments. You can still send through any completed assessments / credits to firstname.lastname@example.org up until 30 September 2022. Ignite will be in touch with you before then to provide you their contact details.
What happens to my information that Skills holds
Your status as a Registered Assessor and assessing scope will automatically be transferred as part of the arrangement agreed between Ignite and Skills. To ensure a smooth transition for everyone involved, the information Skills holds about you will be transferred to Ignite.
How does training with Ignite Colleges work?
We work with businesses like yours to map out where weaknesses in skill sets lie, and how training can be used strengthen them. Our account managers will then work with you to select the right training programmes (and if required, customise them) to suit your needs.
Once a programme is chosen our team helps you to set up and embed the training programmes in your organisation, so that they work seamlessly with the daily activities of your staff, and with minimal disruption.
Ignite Colleges training programmes and course materials are developed in consultation with industry representatives to ensure they are relevant and can drive consistent performance and growth in your organisation.
What are alignments and how do they work?
If your company already has strong internal training, alignment could be a great option. An alignment involves an assessment specialist looking at a company’s induction programmes, training and structured learning and mapping this to the competencies needed to gain a National/New Zealand qualification.
The assessment specialist may then recommend a supplementary assessment resource to fill any specific assessment gaps needed to ensure that staff can obtain the formal recognition they deserve. This tool relies on great support by managers/team leaders through verification (they would be fully supported by Ignite Colleges through training to obtain the necessary skills to do this).
What are the differences between unit standards, credits, qualifications and certificates?
Nationally recognised qualifications are made up by a number of unit standards, which are set at different levels. The level of the unit standard indicates its degree of difficulty. This allows people entering into a qualification to start at a lower level, with easier to achieve unit standards, and work their way up to the higher levels as their knowledge grows with training.
When a trainee completes a unit standard, they earn credits for that particular unit. Once all the required credits have been achieved for that qualification, the trainee will be awarded either a National Certificate or a New Zealand Certificate.
Note: NZQA has reviewed its qualification systems and decided to update it to meet changing industry and technology needs. As a result the old National Certificates are being phased out and replaced with New Zealand Certificates which are the updated versions of the old qualifications.
How do assessments work?
Learners are assessed towards the end of their training to make sure they’ve gained the key knowledge/competencies they need to meet the nationally recognised standards.
Assessments can be carried out in the workplace by trained and registered workplace assessors, or through accredited training providers. Ignite Colleges can assist with sourcing registered assessors or in training up your internal staff so that they can carry out the assessments in-house.
What support is available once we’ve signed up?
The support from Ignite Colleges doesn’t just stop once your company is setup with a training programme or aligned to a national standard. We offer a wide range of resources, tools and dedicated staff to advise and support you on a continuing basis.
What are the benefits of training staff to national standards?
Helping your staff to receive national recognition for the skills and training they do in their everyday work is something that pays for itself in no time at all. Here’s why:
- It ensures consistency in training, so that regardless of the trainer, your staff are learning the key information they need to succeed in their roles.
- It ensures consistency in performance as everyone receives the same level of training and ends up with a similar level of expert knowledge.
- It reduces error rates and re-work, which saves your business money and protects your brand name.
- It reduces staff turnover rates as staff feel more valued and are more engaged. Lower turnover rates protect organisational knowledge and reduce recruitment and training costs. It also helps to boost morale and improve company culture.