1 September 2022, 1 October 2022, 1 November 2022, 1 December 2022
The purpose of the programme is to provide the emergency communications sector with personnel who can carry out a wide range of communicative tasks in an emergency communications centre. The programme contributes to a safer New Zealand through providing skilled emergency communications operators who are the first point of call for the community in an emergency situation.
What will I learn?
This qualification covers the range of basic knowledge and skills needed to operate effectively in the high pressure contact centre environment. Graduates will have the skills and knowledge to interact in contact centres. They will learn techniques for listening, customer focus, technical skills and how to gather information.
Lift customer engagement and improve business performance
Graduates will be able to contribute to an emergency communications centre team, under limited supervision
Graduates will be able to operate as a Call Taker within an Emergency Communications Centre. Graduates of the Dispatch optional strand will also be able to work with other emergency provider organisations in the dispatch of appropriate resources to an emergency incident.
You will cover:
Respond to emergency calls using a range of emergency communications technologies, processes, and terminologies
Provide appropriate responses to a diverse range of people, in a calm manner, in a potentially life threatening and/or time critical situation
Maintain inter-agency communications and apply knowledge of the protocols for interacting with them to all aspects of an emergency communications centre role
Provide support and information to assist operational personnel during emergency incidents
Operate as an effective communications team member, and utilise strategies for maintaining personal safety, health and wellbeing
Dispatch strand includes: Dispatch appropriate resources to an emergency incident
What qualifications will I gain?
New Zealand Certificate in Emergency Communications (Level 3) with optional strand in Dispatch
Ready to get started?
The team at Ignite Colleges are happy to discuss your needs, the wide range of solutions we have available and how we can empower you to reach your business goals.
Important update: Public Sector Service Delivery training moving to Ignite
As you will be aware the Reform of Vocational Education (ROVE) is well underway. This means that Skills is transitioning arranging training activity to a variety of organisations called ‘Receiving Organisations’. Arranging Training means the provision of on-job and off-job training and support. We can now confirm that as of 1 September 2022, the arranging training activities related to Real Estate will move to Ignite.
What does this mean for you?
From 1 September 2022, the arranging, supporting and assessing work-based learning (apprenticeships, traineeships and micro-credentials) in respect of the programme you are registered to assess will transfer from Skills to Ignite.
Changes we are making behind the scenes
From 26 - 31 August 2022, we are implementing ‘read only’ to our systems. This means that no changes can be made to these systems during that period. Learners won’t be able to access learning materials or assessments. You can still send through any completed assessments / credits to email@example.com up until 30 September 2022. Ignite will be in touch with you before then to provide you their contact details.
What happens to my information that Skills holds
Your status as a Registered Assessor and assessing scope will automatically be transferred as part of the arrangement agreed between Ignite and Skills. To ensure a smooth transition for everyone involved, the information Skills holds about you will be transferred to Ignite.
Here are some Frequently Asked Questions about this course
This qualification is ideal for people who work in private or public sector organisations that take a client-centred approach to case management. Cases may involve personal, social and legal situations in a range of contexts and complexities and will involve working with a diverse range of people and relevant resources to promote quality outcomes. Graduates will be armed with the skills and knowledge to practice ethically and professionally in a case management role in New Zealand’s diverse, multicultural environment. They will develop skills in managing and administering case files, prioritising and planning work to deliver services to clients, and maintaining personal safety and wellbeing.
This qualification is ideal for people who are new to the public sector, operating in a variety of roles. It provides a solid foundation of knowledge about the unique nature of working in the public sector.
Graduates will be capable of applying public sector principles and practices within the responsibilities and boundaries of their roles in a range of local and central government environments.
This qualification aims to give people the skills and knowledge to perform high quality service delivery in compliance with public sector requirements, for a broad range of stakeholders.
Graduates will be able to operate under broad guidance in a service delivery context, contribute to team performance, and deliver services that meet the needs of the New Zealand public.