New Zealand Certificate in Public Sector Service Delivery (Level 4)

Level 4
  • Course Information
  • FAQs

This qualification aims to give people the skills and knowledge to perform high quality service delivery in compliance with public sector requirements, for a broad range of stakeholders. Graduates will be able to operate under broad guidance in a service delivery context, contribute to team performance, and deliver services that meet the needs of the New Zealand public.

New Zealand Certificate in Real Estate - Study at Ignite

Building capability and knowledge in the Public Sector

Ignite Colleges has a long and proud history of working with public sector organisations, which means our team intimately understands the pressures this sector faces.

We are launching two new programmes for the public sector. Designed to be delivered within the workplace, these programmes allow for learners to develop knowledge and skills that can be applied in a range of operational roles within their organisation.

While previously limited to central government, the programmes are now open to individuals in both central and local government.

What are the benefits?

For the learner

Transferable knowledge that can be applied across the public sector, opening career opportunities across central and local government organisations

  • Better management of personal wellbeing and build resilience
  • Management of personal wellbeing is improved
  • Resilience building strategies and techniques are developed

For the employer

  • Stronger understanding of working in the public sector and how it differs to the private sector
  • Increased capability across the team
  • Improved stakeholder engagement and customer service

How’s it done?

Ignite Colleges has developed an online delivery option for this qualification. This is accessed, completed, and assessed by learners and assessors through Skills Bank.

This qualification is delivered online via modules. It is a mix of multiple-choice questions, written answers and evidence gathering.

It also involves verification; this is where a manager (preferably the learner’s direct manager) signs off on the evidence they provide to confirm this is their own work and that the workplace practices have been adhered to.

Once each module is complete, the learner’s work is sent to an external assessor for assessment. The external assessor will provide ongoing support and encouragement throughout the learning journey. They will provide the assessment resources and be available to answer any questions the learner or their manager may have around the assessment questions and evidence requirements.

This delivery method acknowledges how much you value your contribution to the business and recognises their value, but it also enables your manager to recognise where some potential gaps in knowledge may exist (or not) and address these. We will work with you to ensure an effortless integration into your existing workplace practices while at the same time adding benefit and value to your team, their manager and your organisation.

Ready to get started?

The team at Ignite Colleges are happy to discuss your needs, the wide range of solutions we have available and how we can empower you to reach your business goals.

Give us a call at 0800 200 345 or email us at for more information.

Important update: Public Sector Service Delivery training moving to Ignite

As you will be aware the Reform of Vocational Education (ROVE) is well underway. This means that Skills is transitioning arranging training activity to a variety of organisations called ‘Receiving Organisations’. Arranging Training means the provision of on-job and off-job training and support. We can now confirm that as of 1 September 2022, the arranging training activities related to Real Estate will move to Ignite.

What does this mean for you?

From 1 September 2022, the arranging, supporting and assessing work-based learning (apprenticeships, traineeships and micro-credentials) in respect of the programme you are registered to assess will transfer from Skills to Ignite.

Changes we are making behind the scenes

From 26 - 31 August 2022, we are implementing ‘read only’ to our systems. This means that no changes can be made to these systems during that period. Learners won’t be able to access learning materials or assessments. You can still send through any completed assessments / credits to up until 30 September 2022. Ignite will be in touch with you before then to provide you their contact details.

What happens to my information that Skills holds

Your status as a Registered Assessor and assessing scope will automatically be transferred as part of the arrangement agreed between Ignite and Skills. To ensure a smooth transition for everyone involved, the information Skills holds about you will be transferred to Ignite.

How does training with Ignite Colleges work?

We work with businesses like yours to map out where weaknesses in skill sets lie, and how training can be used strengthen them. Our account managers will then work with you to select the right training programmes (and if required, customise them) to suit your needs.

Once a programme is chosen our team helps you to set up and embed the training programmes in your organisation, so that they work seamlessly with the daily activities of your staff, and with minimal disruption.

Ignite Colleges training programmes and course materials are developed in consultation with industry representatives to ensure they are relevant and can drive consistent performance and growth in your organisation.

What are alignments and how do they work?

If your company already has strong internal training, alignment could be a great option. An alignment involves an assessment specialist looking at a company’s induction programmes, training and structured learning and mapping this to the competencies needed to gain a National/New Zealand qualification.

The assessment specialist may then recommend a supplementary assessment resource to fill any specific assessment gaps needed to ensure that staff can obtain the formal recognition they deserve. This tool relies on great support by managers/team leaders through verification (they would be fully supported by Ignite Colleges through training to obtain the necessary skills to do this).

What are the differences between unit standards, credits, qualifications and certificates?

Nationally recognised qualifications are made up by a number of unit standards, which are set at different levels. The level of the unit standard indicates its degree of difficulty. This allows people entering into a qualification to start at a lower level, with easier to achieve unit standards, and work their way up to the higher levels as their knowledge grows with training.

When a trainee completes a unit standard, they earn credits for that particular unit. Once all the required credits have been achieved for that qualification, the trainee will be awarded either a National Certificate or a New Zealand Certificate.

Note: NZQA has reviewed its qualification systems and decided to update it to meet changing industry and technology needs. As a result, the old National Certificates are being phased out and replaced with New Zealand Certificates which are the updated versions of the old qualifications.

How do assessments work?

Learners are assessed towards the end of their training to make sure they’ve gained the key knowledge/competencies they need to meet the nationally recognised standards.

Assessments can be carried out in the workplace by trained and registered workplace assessors, or through accredited training providers. Ignite Colleges can assist with sourcing registered assessors or in training up your internal staff so that they can carry out the assessments in-house.

What support is available once we’ve signed up?

The support from Ignite Colleges doesn’t just stop once your company is setup with a training programme or aligned to a national standard. We offer a wide range of resources, tools and dedicated staff to advise and support you on a continuing basis.

What are the benefits of training staff to national standards?

Helping your staff to receive national recognition for the skills and training they do in their everyday work is something that pays for itself in no time at all. Here’s why:

  • It ensures consistency in training, so that regardless of the trainer, your staff are learning the key information they need to succeed in their roles.
  • It ensures consistency in performance as everyone receives the same level of training and ends up with a similar level of expert knowledge.
  • It reduces error rates and re-work, which saves your business money and protects your brand name.
  • It reduces staff turnover rates as staff feel more valued and are more engaged. Lower turnover rates protect organisational knowledge and reduce recruitment and training costs. It also helps to boost morale and improve company culture.

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